@InProceedings{higashinaka-EtAl:2015:EMNLP,
  author    = {Higashinaka, Ryuichiro  and  Mizukami, Masahiro  and  Funakoshi, Kotaro  and  Araki, Masahiro  and  Tsukahara, Hiroshi  and  Kobayashi, Yuka},
  title     = {Fatal or not? Finding errors that lead to dialogue breakdowns in chat-oriented dialogue systems},
  booktitle = {Proceedings of the 2015 Conference on Empirical Methods in Natural Language Processing},
  month     = {September},
  year      = {2015},
  address   = {Lisbon, Portugal},
  publisher = {Association for Computational Linguistics},
  pages     = {2243--2248},
  url       = {https://aclweb.org/anthology/D/D15/D15-1268}
}